Frequently asked questions

Can’t find what you are looking for? Email us at

Subscription Questions

How do I sign-up?

Can I try it for 1 month to see if I like it?

How do I cancel my subscription?

How much does it cost?

When I join when do I receive my first Box?


What's inside an ActivityBox?

For what ages is Activity Box appropriate?

Can my helper do the activities with my child?

Can I pick which ActivityBox Theme I want to receive?

Shipping Questions

Is shipping Free for all areas of Hong Kong?

Do you ship world-wide?

How is the Box delivered?

Billing Questions

How do I pay?

When do you bill me?

How do I change my credit card details?

How do I change my address?

General questions about Activity Box

Where is ActivityBox from?

Is everything included?

How do I exchange or return a product?

How do I report a problem with my Activity Box?

How can I give feedback?


Can I gift an Activity Box Subscription?

Our Guarantee

Your satisfaction is 100% guaranteed by ActivityBox. You never pay for a product you and your child don’t absolutely love. You may return any Box and owe nothing. If you ever wish to cancel an order or pause your subscription, just give us a call or email and we will take care of everthing.