Frequently asked questions
Can’t find what you are looking for? Email us at contact@activity-box.com
Subscription Questions
Simply Join and we send you a new ActivityBox every month. Cancel your subscription at any time.
Yes! Just select the Month by Month Subscription let us know how it goes. You can stop after the 1st Box or keep enjoying new activities every month.
Cancelling your subscription is easy! Just email us at contact@activity-box.com before the 1st of the month and we will take care of everything for you.
- Subscriptions are HK$388 per month and you can cancel at any time.
- 6-Month Subscriptions are $358 per month
- 12-Month Subscriptions are $328 per month
Your first Box will arrive within 2 days! New Boxes arrive each month on or around the 7th of the month.
ActivityBoxes
Each ActivityBox contains four art and craft projects perfect for kids age 3 – 8 to do with parents and helpers. Experience using a range of materials and different skills, learn to follow instructions, and transform materials into a beautiful work of art or a toy!
For more details click What’s Inside The Box
Our ActivityBoxes are for kids age 3 – 8, but can be enjoyed by children as young as 2 and old as 10! We design our activities so that although children across the age range may be at different developmental levels, they can all enjoy the activities.
Yes, the activities can be used by parents, helpers and even grandparents. Each activity has simple to follow step-by-step instructions with pictures and materials required for each activity are included.
We create new themes every month that appeal to kids ages 3 – 8. Think Superheroes, Dinosaurs and Pirates! Is your child especially interested in a certain topic? Just send us an email contact@activity-box.com and I’m sure we have a theme that will get them excited!
Shipping Questions
Shipping is Free for all areas in Hong Kong including New Territories and Outlying Islands!
Yes! We can ship anywhere in the world! International shipping cost are calculated automatically for your order on the checkout page. Questions? send email us an email contact@activity-box.com.
In Hong Kong Free shipping is delivered by Hong Kong Post. If they cannot deliver to your door they will place a collection slip in your mailbox. We provide tracking numbers international courier delivery.
Billing Questions
You can pay securely with your credit card. If you don’t have a credit card, contact us to arrange payment by bank transfer.
We charge your credit card for the first month at the time of purchase. After that, we charge your credit card on the 1st of the month for your next Box. For 3, 6, 12-month subscriptions you are billed for the full amount at the time purchase.
You can change your credit card details at any time by logging into your My Account page or sending an email to contact@activity-box.com. Please change your card details by the 25th of the month to ensure you don’t miss a Box.
You can change at any time by logging into your My Account page or sending an email to contact@activity-box.com. Please change your address by the 25th of the month to ensure you don’t miss a Box.
General questions about Activity Box
ActivityBox is part of Sqooll Ltd a Hong Kong registered company founded by Julie Stockdale, a professional educator and mother of a 6-year-old daughter.
Every ActivityBox includes all the instructions and materials needed for each activity. You can get basic art supplies such as paint brushes, glue and crayons by ordering the Art Supplies Kit.
We are committed to producing a quality product that any child will love! If you are not completely satisfied with your ActivityBox, please email us at contact@activity-box.com and we will gladly refund or exchange your purchase.
We strive to ensure top quality for every ActivityBox. If you do find a problem with your Box, please let us know by using the Contact Us form or by email contact@activity-box.com. We will do everything we can to fix your problem.
We’d love to hear from you – just email contact@activity-box.com .
Gifts
We would love it if you did! Just click Gift Subscriptions and choose your gift. If you have any questions just send us an email at contact@activity-box.com and we will take care of all your gifting needs!
Our Guarantee
Your satisfaction is 100% guaranteed by ActivityBox. You never pay for a product you and your child don’t absolutely love. You may return any Box and owe nothing. If you ever wish to cancel an order or pause your subscription, just give us a call or email support@activity-box.com and we will take care of everthing.
